Scrap It! Walmart's Scheduling System That Is

Scrap It! 

Walmart’s Scheduling System That Is

5 August 2016

Copyright © 2016 – It’s Not Sam’s Walmart…..Anymore!  & RightTurnMedia2014

It’s Not Sam’s Walmart…..Anymore has long been a advocate of scraping the centralized scheduling system that has taken scheduling out of the store management team’s hands and placed it into a computerized system at the Home Office in Bentonville.

Walmart announced this week that it was “improving” the system to allow for schedules to be generated for six (6) weeks.

This is the same type of schedule thinking that call / contact centers have been using.

It is a system that does not work, period.

One such call center in Omaha uses the same thinking and probably the same software Walmart is using to schedule.  On any given day callers are made to wait for sometimes an hour, due to the system’s own inability to schedule correctly, not to mention inadequate staff.

Returning scheduling to the store management level will not only improve service in each and every Walmart, but will allow store managers the flexibility to make changes to allow for local events that increase customer visits to the stores, in climate weather, as well as times where associates are out due to family issues or emergencies on short to no notice.

Under the store level scheduling system, I personally was one of the on-call part time overnight associates who many times got extra hours when the store was short handed.  It is a system that worked, in fact, my store won many Supercenter honors for exceptional service, and sales revenues.

Scheduling and Staffing are two of Walmart’s biggest sales boat anchors that have been dragging the ship down since 2009.

It is time for the leadership of Walmart to step up to the plate, man and woman up, and admit the scheduling system is a failure, instead of making it worse.

It is also time for Walmart’s Leadership to step up and start beefing up store staffing, and be flexible once again.

Flexibility is one of the reasons I joined Walmart in 2001, and walked out the door in 2012, and I’m still waiting for a call from the Home Office to discuss those reasons.

For “It’s Not Sam’s Walmart…..Anymore”, I’m Mark W.,  Thanks for stopping by!

Knowledge is power! 

It’s Not Sam’s Walmart…..Anymore!  is here for one reason, to return Sam Walton’s beliefs, values, and trail blazing business spirit , that stresses Customer Service and Value to Walmart! 

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Important disclosure notice

Some articles for “It’s Not Sam’s Walmart…..Anymore!” are  written by  a 30 year shareholder of Walmart Stores Inc., stock and former associate with over 10 years of service.  This shareholder has no plans to purchase or sell any shares of Walmart Stores Inc., and has not done so in the last 90 days.