Scrap
It!
Walmart’s
Scheduling System That Is
5
August 2016
Copyright
© 2016 – It’s Not Sam’s Walmart…..Anymore!
& RightTurnMedia2014
It’s Not Sam’s Walmart…..Anymore has long been a
advocate of scraping the centralized scheduling system that has taken
scheduling out of the store management team’s hands and placed it into a
computerized system at the Home Office in Bentonville.
Walmart announced this week that it was
“improving” the system to allow for schedules to be generated for six (6)
weeks.
This is the same type of schedule thinking that
call / contact centers have been using.
It is a system that does not work, period.
One such call center in Omaha uses the same thinking and probably the
same software Walmart is using to schedule.
On any given day callers are made to wait for sometimes an hour, due to
the system’s own inability to schedule correctly, not to mention inadequate
staff.
Returning scheduling to the store management
level will not only improve service in each and every Walmart, but will allow
store managers the flexibility to make changes to allow for local events that
increase customer visits to the stores, in climate weather, as well as times
where associates are out due to family issues or emergencies on short to no
notice.
Under the store level scheduling system, I
personally was one of the on-call part time overnight associates who many times
got extra hours when the store was short handed. It is a system that worked, in fact, my store
won many Supercenter honors for exceptional service, and sales revenues.
Scheduling and Staffing are two of Walmart’s
biggest sales boat anchors that have been dragging the ship down since 2009.
It is time for the leadership of Walmart to step
up to the plate, man and woman up, and admit the scheduling system is a failure,
instead of making it worse.
It is also time for Walmart’s Leadership to step
up and start beefing up store staffing, and be flexible once again.
Flexibility is one of the reasons I joined
Walmart in 2001, and walked out the door in 2012, and I’m still waiting for a
call from the Home Office to discuss those reasons.
For “It’s Not Sam’s Walmart…..Anymore”, I’m Mark
W., Thanks for stopping by!
It’s
Not Sam’s Walmart…..Anymore! is here for
one reason, to return Sam Walton’s beliefs, values, and trail blazing business spirit
, that stresses Customer Service and Value to Walmart!
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Important disclosure notice
Some articles for “It’s Not
Sam’s Walmart…..Anymore!” are written
by a 30 year shareholder of Walmart
Stores Inc., stock and former associate with over 10 years of service. This shareholder has no plans to purchase or
sell any shares of Walmart Stores Inc., and has not done so in the last 90
days.
